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Verizon *611 is a service number to reach the Verizon wireless customer service department for assistance to problems like broken or lost phone, cancel or change account, charge dispute, and more.
Dial *611 from a Verizon phone
Verizon has a customer service number that is 800-922-0204, which is one of the ways to speak with a Verizon representative. *611 is also Verizon’s customer support number. Both numbers will get you directly connected with a Verizon customer service representative.
When you dial *611 from a Verizon phone and hit send, you’ll be able to directly communicate with a customer representative. First, an automated phone system will guide you on what to do, depending on your needs. It can help you check your data usage, change your plan, pay your bill, and perform other account-related items.
If you need further assistance beyond the automated system, you can connect to a Verizon customer support representative. You may be asked to provide customer identification information such as your name, phone number, email address, and account number. So make sure you already have this information ready before you call.
My Verizon Mobile is an application for Android smartphones that lets you access and manage your Verizon account. You can make payments, update your account information, check your monthly usage, and do many other things related to your account.
My Verizon Mobile does have a feature called *611 On-Screen. When you call *611 on your smartphone, the on-screen app will show up on your screen with so many Verizon account features options that dialing *611 provides you. The on-screen app offers options similar to calling *611 without you needing to go through the menu for a customer service number. Other things you can use the app to do include, changing your account features, change your payment plan, view your Verizon usage, monitor your data, discover support content, speak directly to the customer department, and more.
Benefit of *611 On-Screen app
The primary benefit of using the 611 On-Screen app is bypassing the need to queue on the phone while trying to speak with the Verizon customer department. However, you can use the app to talk with an actual person from customer service.
If you are using an Android phone and do not see the My Verizon Mobile app or *611 On-Screen, you can download it from the Google Play store.
Once you download the app, you can turn it on and off by opening the app and then tap “Profile” at the top bar. scroll to the bottom and tap “*611 On-Screen Settings” to toggle on or off.