TCL TV Problems: 12 Common Issues & Tips to Fix Now

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Are you a proud owner of a TCL TV or are you considering purchasing one for your entertainment needs? It’s always better to be prepared in case you face any technical difficulties with your TV. Troubleshooting your TCL TV can help you resolve any issues and get back to enjoying your favorite shows and movies.

To begin with, you can start by identifying the problem with your smart TV. It could be anything from connectivity issues to picture quality problems. Once you have identified the issue, you can then explore potential solutions. Fortunately, TCL TVs come with an intuitive interface that makes it easy to navigate and troubleshoot.

One of the most common issues that TCL TV owners face is poor picture quality. This could be due to incorrect picture settings or signal interference. By adjusting the picture settings and ensuring that the TV is properly connected, you can resolve this issue quickly.

Another common problem is sound issues. If you’re not hearing any sound, check to ensure that the volume is turned up and the TV is not muted. If the problem persists, you can try resetting the TV or checking the audio output settings.

In the event that your TCL TV is still experiencing technical difficulties, don’t hesitate to seek professional assistance. TCL offers customer support services to help you resolve any complex issues with your TV.

TCL TV Problems

Below are the most common problems with TCL TVs:

1. TCL TV Gets Disconnected from the Internet

One of the most common issues encountered by smart TV owners, including those who own TCL TVs, is the inability to connect to the internet. Fortunately, the solutions to this problem are typically the same across most TV brands.

If you encounter Wi-Fi issues with your TCL TV, the first step is to determine where the problem lies. Is it with the router, the TV, or both?

The distance between your TV and router can cause an unstable Wi-Fi connection. Ideally, your TV and router should be close to each other to ensure better connectivity. If moving your TV closer to the router is not feasible, consider using Wi-Fi repeaters to boost the Wi-Fi signal.

If distance is not an issue, or if you already have a good connection from the current location, the problem may be with the TV or router.

To troubleshoot further, try connecting your computer or smartphone to the Wi-Fi network and see if you can stream videos from services such as YouTube. If you are unable to stream videos, it is likely that your router is at fault. Try turning it off, unplugging it from the power source, and restarting it after a minute.

If you are still unable to connect, it may be an issue with your internet provider. Contact them to see if there are any technical issues.

If your device can connect and use the Wi-Fi, try disconnecting any inactive devices and see if your TV can connect. If it can connect after disconnecting idle devices, it is likely that your Wi-Fi network is congested with too many devices. Note that Wi-Fi routers have a limit to the number of devices they can connect, depending on the manufacturer.

If your TCL TV is still unable to connect to the internet, try the following steps:

  1. Open your network settings and forget the Wi-Fi network.
  2. Turn off the TV, unplug the power cable, and restart the TV after two minutes.
  3. Once the TV boots up, try connecting to the internet.

If these steps fail to restore internet connectivity on your TV, it may be time to perform a factory reset.

2. TCL Roku TV Won’t Mirror Laptop

If you’re attempting to access compatible applications by mirroring your laptop on your Roku TV, you’ll need to configure your Screen Mirroring settings.

You’ll have three options to choose from: Always Accept, Accept, and Always Ignore for the device.

To access these settings, open your laptop’s settings, navigate to the System tab, and locate the Screen Mirroring option. From there, click on Screen Mirroring Devices and select “Always Accept” for your TV or any other mirroring device you’re using.

If you encounter any issues despite these adjustments, try resetting your Wi-Fi router.

3. TCL Roku TV Error Codes 012 and 013

Encountering TCL Roku TV Error Codes 012 and 013 can be frustrating. These error codes indicate that there is an issue with the Ethernet cable, which is responsible for establishing a stable network connection for your TV.

Fortunately, there are simple steps you can take to resolve the issue:

First, ensure that the Ethernet cable is correctly plugged into both the TV and the router. A loose connection may cause these error codes to appear.

Secondly, verify that your router is functioning correctly. The router may need to be reset or reconfigured to establish a proper connection.

Thirdly, disconnect and reconnect the Ethernet cable. Doing so may help to fix any loose connections and establish a stable network connection.

Finally, restart both your TV and router. This step will ensure that any temporary glitches are resolved.

If the error codes persist, we recommend contacting your Internet service provider. They can help you diagnose and fix any issues with your network connection. If necessary, they may also recommend that you seek professional assistance to repair your TV.

4. Apps Keep Crashing

It can be quite frustrating when you’re using an app and it suddenly crashes, especially when you’re in the middle of something important. Fortunately, there are ways to fix it.

The first step is to clear the cache on your TV. If you have a TCL TV with Roku, follow these steps:

  1. Open the Menu and select Home
  2. Press the Home button five times
  3. Press Up
  4. Press Rewind twice
  5. Press Fast Forward twice
  6. Wait for 30 seconds, and your TV’s cache will be cleared.

If you have a TCL TV with Android, you will need to clear the cache for each app. Here’s how to do it:

  1. Press the Home button and go to the Settings Menu
  2. Click on Apps and select the app(s) you want to clear the cache for
  3. Go to Clear Cache in the options and press Ok to confirm

If the app continues to crash, it may be due to a corrupted file within the app. In this case, the best solution is to uninstall the app, restart your device, and then reinstall the app.

5. TCL TV Audio is Echoing

Are you facing an issue with your TCL TV where the audio is echoing? This can happen when you connect external speakers to your TV. The reason behind this is the simultaneous usage of both internal and external speakers.

However, there is a simple solution to fix this problem. You just need to deactivate one of the speakers connected to avoid the blasting of both speakers at the same time. By doing this, you can enjoy a clear and echo-free audio experience on your TCL TV.

6. Audio Does Not Sync with Video

One of the issues that many television users encounter is the problem of audio not syncing with the video. To resolve this issue, it is essential to identify the root cause of the problem.

Sometimes, the audio may be out of sync because of poor quality video files. In such cases, you can pause the video and then restart it to see if the audio syncs up. If it still doesn’t sync, it is likely due to a problem with the video.

To fix this issue, you can try changing your TV’s audio settings to PCM-Stereo. If the audio still doesn’t sync up even after changing the settings, you can try rebooting the TV and then trying again. Also, try switching between different streaming services to check for any delays.

To further diagnose the problem, you can try streaming video on a computer or smartphone to see if there is a delay on these devices as well. If you experience delays on other devices, the issue may be with the streaming platform or your internet connection.

If you encounter audio delays while watching content on cable, satellite, or free TV, try changing the channels to see if the audio syncs up. For those using soundbars, try connecting the speakers to another audio output on the TV. Additionally, try using the TV’s built-in speakers to check for any delays.

If you are using soundbars with ARC or eARC connectivity, the issue may be resolved by updating the firmware.

7. TCL TV Has No Sound

If you’re experiencing a problem where your TCL TV plays videos but produces no sound, there could be various factors causing the issue. Here are some steps to help you diagnose and solve the problem:

Firstly, check whether your TV is set to mute or low volume. This may seem obvious, but sometimes the simplest solutions are the most effective.

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If the problem occurs when streaming videos from an app, try playing other videos or using different apps to see if there’s an audio problem. If the sound is still missing, try rebooting your TV and checking again.

If you’re playing media from an external device like a USB storage device, it’s possible that the video file’s encoding is the culprit. Try playing a different file or using another video source to see if this solves the issue.

If you’re using DVI or Y, PB, PR connections, make sure to connect the audio output of your device to the L and R jacks of your TV.

If you’re using your TV as a monitor, make sure to route the audio output to the HDMI port in your computer’s settings.

Finally, if you’re having trouble with your HDMI devices like Blu-Ray players or gaming consoles, ensure that the cables are connected correctly. Check whether these devices have volume controls and adjust them accordingly if they’re set to mute or low volume.

8. TCL TV Has No Pictures

Dealing with a TCL TV that shows no pictures can be frustrating, but there are several things you can do to troubleshoot the problem.

Firstly, if you are using an external device like a Blu-ray player to watch content, check your cable connections. Make sure they are securely plugged in and that you have selected the correct HDMI input on your TV. Some TVs have multiple HDMI inputs, so verify that you are on the right one.

If your cables are fine but you still see no video, try switching to a different source on your TV or accessing your streaming apps to see if the issue persists. This can help determine if the problem is with your external device or your TV.

In the case of no images from content on a USB drive, the video codec of the file may not be compatible with your TV. You can try converting the file to a compatible format or using a different USB drive with supported file types.

If you are unable to navigate the TV menu or see any on-screen prompts due to the lack of video, try rebooting your TV. This may help resolve any temporary glitches or settings errors that could be causing the problem. If you still don’t see any pictures after the reboot, it’s possible that your TV display has malfunctioned and requires professional repair.

9. Image Quality is Pixelated

Pixelation can be a frustrating issue that disrupts the clarity of images on your TCL television screen. It’s often caused by interference or a weak internet signal, which can affect the quality of the picture. Another common culprit is a defective cable, so it’s always a good idea to check your cables to ensure they’re functioning properly.

To resolve the problem of pixelation, you can try troubleshooting your internet connection by resetting your modem or router. You may also want to consider upgrading your internet plan or investing in a signal booster to strengthen your signal.

If your cables are the issue, you can try replacing them with new ones or repositioning them to ensure a better connection. Additionally, ensure that your cables are compatible with your TV and other devices.

10. TCL Roku TV Remote Does Not Work

One of the most frequent issues faced by TCL Roku TV users is the malfunction of their remote. Depending on the model, users may have received either an enhanced or standard remote with their TCL TV.

To identify which remote you have, you can look for a small button located beneath the battery cover that is meant for pairing the remote control to the TV. If the pairing button is present, you have the enhanced remote that enables you to point it anywhere. If not, you have the standard remote.

In case of trouble with the standard remote, make sure there are no obstructions blocking the TV’s line of sight from the remote. Aim and press the power button to check if the remote responds. If it fails to do so, try replacing the batteries.

Another option is to perform an Infrared Emitter Test on the Standard Remote. To do this, you will need a smartphone or digital camera with an LED display. It’s best to perform this test in a room without any light. Aim your smartphone camera or digital camera at the tip of the remote control, press and hold any button and check the display of your phone or camera. If there is a purple light when you press the button, the remote control is working, and the IR receiver of your TV may need repair. If there is no light, the remote control is defective and requires replacement.

For users of the Enhanced Remote Control, the steps are simpler. Replace the batteries with new ones, restart the TV and remote, and re-pair the remote control with the TV.

11. TCL Roku TV Won’t Turn On

If you’re experiencing power issues with your TCL TV while using the Roku system, there are a few steps you can take to troubleshoot the problem before seeking professional help.

First, check the remote control battery. A low battery could prevent the TV from turning on. If that’s the case, replacing the batteries should solve the problem.

If replacing the batteries doesn’t work, try turning on the TV manually using the switch located behind the screen. If the TV turns on using the switch, it’s time to replace the remote control batteries.

If the TV still won’t turn on, the next step is to check the power input. Make sure the TV is plugged directly into a power outlet without any power strips or surge protectors. If the TV still won’t turn on and the LED light isn’t illuminated, there may be an issue with the power supply that requires professional repair. Contact an authorized repair center for assistance.

12. What Causes My TCL TV to Go Black?

There could be several reasons why your TCL TV screen goes black. Here are a few common causes to consider:

  • Power issues: Ensure that the power cable is securely connected to both the TV and the power outlet. Check if the power indicator light on the TV is on. If not, try using a different power outlet or replacing the power cable.
  • Display settings: It’s possible that the display settings on your TV have been adjusted incorrectly, leading to a black screen. Check the brightness, contrast, and other display settings to ensure they are properly configured.
  • Input source: Verify that you have selected the correct input source on your TV. Press the “Input” or “Source” button on your remote and cycle through the available options to see if the screen comes back on.
  • HDMI cable issues: If you are using an HDMI cable to connect external devices to your TV, check if the cable is securely plugged into both the TV and the device. Try using a different HDMI cable or connecting the device through a different input port on the TV.
  • Software or firmware issues: Occasionally, software or firmware glitches can cause the TV screen to go black. Check if there are any available updates for your TCL TV model and install them if necessary. You can usually find software updates on the TCL website or through the TV’s settings menu.

If none of these solutions work, it may be necessary to contact TCL customer support for further assistance or consider seeking professional help to diagnose and fix the issue.

TCL TV Pros & Cons

In today’s world of advanced technology, television is not just a source of entertainment but an essential element of modern homes. With the vast array of TV brands available, it can be overwhelming to select the right one. TCL is a brand that has gained recognition for its affordability and quality. Let’s take a closer look at the pros and cons of TCL TVs.


Affordability: Compared to big-name brands, TCL TVs are more affordable, making them an excellent option for those who are on a budget. Even their flagship models are cheaper than budget TVs from other popular brands. In fact, TCL is among the top five TV brands by market share, which is a testament to its reputation.

Operating System Options: TCL offers TVs with either Android or Roku for the operating system, and they have dedicated TV models for each system. Both of these operating systems are fantastic choices and have a vast collection of apps available. This variety provides customers with more options, even if they are on a budget.

Integrated Soundbars: TCL TVs come with soundbars integrated into their design, providing premium sound quality to enhance your viewing experience. These are not ordinary speakers but have built-in sound woofers that provide essential elements for an impressive home theater setup. In other words, TCL offers a remarkable audio-visual experience.


Limited Warranty: Unlike other brands that offer 18 to 24 months of warranty coverage, TCL’s warranty is limited to only 12 months. This limitation can be a concern for some customers, especially if they encounter any issues with their TV after the warranty expires.

Lack of Premium Features: TCL lacks a premium TV model that has all the latest features that some customers may want. This drawback means that customers have to settle for a TV with limited advanced features.

TCL TVs are an excellent option for those who are on a budget and still want to enjoy a remarkable audio-visual experience. However, they may not offer all the advanced features that some customers may want, and their warranty coverage is limited. Therefore, it is essential to consider these factors before making a purchase decision.

Final Thoughts

In conclusion, knowing how to troubleshoot your TCL TV can save you time and money in the long run. By following these simple steps, you can easily resolve any technical issues and enjoy a seamless viewing experience.