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If you’ve forgotten your Roblox password and can’t access your email or phone number:
- Visit the Roblox login page.
- Click on the “Forgot Password or Username?” link.
- Follow the instructions to reset your password using your email or phone number if you still have access to them.
If you don’t have access to your email or phone number:
- You cannot use the above method.
- You need to contact Roblox support for help.
- Without their assistance, you won’t recover your Roblox account or reset your password.
This guide will show you how to recover your Roblox account when you can’t use your email or phone number.
How to recover your Roblox account without email or phone number
To recover your Roblox account without an email or phone number, follow these steps:
- Contact Roblox Support: Go to the Roblox support page.
- Submit a Support Request: On the support page, you can send a support request to Roblox.
- Wait for a Response: After submitting your request, wait for 24 hours for Roblox to respond.
- Check Email: Roblox will respond to you via the email address you provided during the request.
Hacked accounts are a common issue on Roblox, often resulting from weak passwords or sharing your password with others. When someone else has access to your account, they might change the password, email, or phone number associated with it. However, there is still a way to recover your account through Roblox Support
1. Go to the Roblox support website
Sure, I’ll expand on the steps you’ve provided:
To get help from Roblox, you need to go to their support page, designed for users who have questions or problems related to Roblox.
On the support page, you can reach out to Roblox through a contact form. In this form, you’ll need to give your contact details (like your email address) and describe the issue you’re facing with Roblox. After submitting the form, you can expect to hear back from Roblox within approximately 24 hours.
Now, here’s how to do it:
- Open a Browser: First, launch a web browser such as Safari or Chrome on your computer or device.
- Search for Roblox Support: In the browser’s search bar, type “Roblox support” and press Enter.
- Access the Website: Click on the first search result that leads you to the official Roblox support website.
Alternatively, if you prefer a direct link, you can simply click on this URL: Roblox Support Website.
Following these steps will take you to Roblox’s support page, where you can seek assistance for any issues you encounter while using their platform.
2. Enter your contact information
To contact Roblox through their support website, follow these steps:
- Visit the Roblox support website.
- On the support website, you’ll find a contact form.
- This contact form will ask for your contact information, which includes:
- Your first name.
- Your email address.
- Your Roblox username.
- You need to provide this contact information so that Roblox can get in touch with you.
- First, enter your first name, email address, and confirm your email address in the respective fields.
- To confirm your email address, you can simply copy and paste it from the “Email Address” field into the “Confirm Email Address” field.
- If you are under 13 years old, you can use your parent’s email address.
- Lastly, enter your Roblox username in the “Username” field.
By following these steps and providing your contact information, you can easily get in touch with Roblox through their support website.
3. Provide the details of your issue
If you’ve lost access to your Roblox account because you don’t have access to your email or phone number, here are the detailed steps to recover it:
- Select Your Device: Choose the device you’re experiencing the issue on. If it’s your computer, select “PC.”
- Choose the Problem Category: Since you can’t log in, select the problem category as “Account Hacked or Can’t Log in.”
- Select Sub-Category: Under this category, choose “Forgot Password.”
- Explain Your Problem: In the description box, explain your issue. For example: “Hi Roblox, I forgot my password, and I lost access to my email and phone number. I need assistance to reset my password and recover my account.”
- Submit the Form: Click on the “Submit” button to send your request.
- Verification: Complete any verification steps to prove that you’re not a bot.
- Wait for Roblox’s Response: Roblox will respond via the email you provided. Check your inbox after 24 hours or sooner for their email. Also, check your junk or spam folder just in case it landed there.
By following these steps, you can initiate the account recovery process for your Roblox account when you don’t have access to your email or phone number.
How long does Roblox support take to respond?
Roblox support usually responds within 24 hours. They address support requests in the order they receive them, without prioritizing specific issues. So, you can generally expect a response from Roblox within less than a day.
The bottom line
To secure your Roblox account, follow these steps:
- Keep Your Information Private: Never share your Roblox username or password with anyone. This is crucial to protect your account from unauthorized access.
- Beware of Free Offers: Be cautious when someone offers you something for free on Roblox. It’s often a scam, and you should avoid such offers.
- Avoid Surveys: Don’t participate in surveys that promise free prizes in exchange for your Roblox password. These surveys are scams designed to steal your account information.
- Roblox Employees Don’t Ask for Passwords: Remember that genuine Roblox employees will never ask for your password. If someone claims to be a Roblox employee and requests your password, they are fraudulent.
- Report Suspicious Activity: If you encounter someone pretending to be a Roblox employee or suspect any suspicious activity, report it immediately. Reporting helps maintain a safe Roblox community.
By following these steps, you can help ensure the security of your Roblox account.