Hisense TV Problems: 7 Common Troubleshoot & Fix (Explained)

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If you are experiencing issues with your Hisense TV, there are a few troubleshooting methods you can try. The course of action you take will depend on the specific problems your TV is displaying. Fortunately, modern smart TVs, like those produced by Hisense, are user-friendly and easy to manage.

Whether you’re dealing with picture or sound problems, connectivity issues, or power-related complications, there are steps you can take to troubleshoot and resolve these issues. You can start by checking the TV’s power source and cables, adjusting the picture and sound settings, and ensuring that your TV is connected to the internet.

Additionally, you may need to update your TV’s firmware or perform a factory reset. These actions can help solve a range of problems and restore your TV to optimal functionality.

Here are 7 troubleshooting tips and tricks guaranteed to fix your Hisense TV problems quickly:

1. Hisense TV does not turn on

If you find that your Hisense TV is not turning on, there are a few steps you can take to troubleshoot the issue.

Firstly, check the batteries in your remote control. If they are low or dead, the TV may not turn on. Replace the batteries and try turning on the TV again.

If the remote control is not the issue, try using the switch located at the back of the TV to turn it on. If this works, the problem may lie with the remote control.

If neither the remote control nor the switch at the back of the TV work, try plugging the TV into a different power outlet. A faulty power outlet may be preventing the TV from turning on.

If the TV still does not turn on, you can try doing a reboot by unplugging the TV from the power source and plugging it back in after a minute. This process is similar to rebooting a computer and may help to resolve the issue.

If none of these steps work, you can try taking out the batteries from the remote control, pressing and holding the power button for 15 seconds, and then returning the batteries to the remote control. Finally, try turning on the TV using the remote control.

If the problem persists, a factory reset may be necessary. This will return your TV to its original settings. To perform a factory reset, open the Settings Menu on your Hisense TV, go to System, then open Advanced System Settings and click on Factory Reset. Confirm the action and note that you will need to reinstall and sign in to all your apps once the reset is complete.

2. Hisense TV screen flickers

Some users have reported experiencing flickering when using their Hisense TVs. While this issue is not universal, its intermittent occurrence can be quite bothersome.

If you encounter flickering on your Hisense TV, the first step you can take is to reboot the TV by unplugging it for a minute and then turning it back on.

Flickering may also be caused by loose or damaged cables connected to the TV. In such a case, replace any defective cables you may find.

Another potential cause of flickering is interference from other electronic devices, such as mobile phones or power tools. Try moving these devices away from the TV to see if the flickering stops. Additionally, plugging the TV into another power outlet may help to prevent interference.

Turning off the Energy Saving feature of your Hisense TV is another possible solution to flickering. To do this, access the Picture settings in the Settings menu and locate the Energy Saving option. Click on it to reveal seven settings, each of which can be tested to see if it eliminates the flickering. If you prefer to keep the Energy Saving mode on, try rebooting your Hisense TV.

If none of these troubleshooting steps resolve the issue, it is likely that there is a faulty component within your TV. In this case, it is best to take your Hisense TV to an authorized repair center.

3. Hisense TV Brightness is too high or low

Are you experiencing issues with the brightness of your new Hisense TV? Do you find it too dim or excessively bright right out of the box? Worry not, for this is a common issue that can be easily resolved by adjusting the brightness settings.

To make these adjustments, use the Settings button on your remote control. Press the right directional button to access the full menu and select Picture Mode. This mode allows you to modify individual parameters or choose a preset that matches your lighting conditions.

If your Hisense TV has presets for brightness and color, consider using them. These presets are pre-tuned for different conditions, and can save you the hassle of adjusting individual parameters. If presets are not available, then you can use Picture Mode to adjust various parameters and enhance the overall picture quality.

To get started, we recommend adjusting the following parameters:

  • Picture Mode: Theatre Night
  • Backlight: 52
  • Brightness: 51
  • Color: 49
  • Color Space: Auto
  • Contrast: 47
  • Color Temperature: Low
  • Gamma: 2
  • HDMI 2.0 format: Enhanced
  • HDMI Dynamic Range: Auto (This parameter is not adjustable)
  • Local Dimming: High
  • Sharpness: 0
  • Tint: 0

Any parameter not listed above should be set to Off or Zero. When it comes to RGB color sub controls, it is best to leave them as is.

If the color and brightness still do not look right, you may want to consider a Factory Reset to revert back to the original settings.

4. The LED indicator on my Hisense TV is blinking

My Hisense TV’s LED light is flashing, which is typically an indication of a hardware problem. However, before rushing to a service center, you could try restarting your TV to see if the blinking ceases.

If the blinking persists, take note of the number of times the LED blinks, as this may provide a clue as to the root cause of the issue. For instance, if it blinks six times, the problem may stem from the backlight or mainboard, inverter board, or power board. On the other hand, if the LED blinks four times, the issue is likely with the main logic board or inverter board wires.

In any case, it is highly recommended to have a professional technician inspect your TV at a service center to determine the underlying issue and fix it properly. Don’t attempt to fix it on your own, as this could lead to more significant problems.

5. Black TV Screen on a Hisense TV

A Hisense TV with a black screen can be a frustrating issue, but it shouldn’t discourage you from purchasing a TV, regardless of the brand you choose.

Typically, a black screen problem is accompanied by sound coming from the content you’re attempting to watch. In this case, it means that the sound is working, but the video is not.

The first step in resolving this issue is to turn off the TV and disconnect it from the power source. Then, press and hold the power button for 20 seconds. Once you’ve done that, leave the TV unplugged for two minutes before plugging it back in. Finally, try turning the TV on again.

If the screen remains black, it’s likely that you’re dealing with a display problem. This could be caused by a damaged mainboard, power board, or LEDs. In such a scenario, it’s best to take your TV to a repair center.

Don’t let a black screen on your Hisense TV or any other smart TV discourage you from enjoying your viewing experience. Follow the steps mentioned above, and if the issue persists, seek assistance from a professional repair center.

6. Hisense TV has no sound

You sit down to watch your favorite show on Hulu or Netflix, but to your dismay, there is no sound coming from your Hisense TV. Don’t worry, here are some troubleshooting steps you can take to resolve the issue.

First and foremost, check the volume level on your TV. It could be that the volume is turned down low or muted. Keep in mind that not all videos have the same audio level, so some videos may be quieter than others.

If adjusting the volume doesn’t help, try rebooting the TV. This can sometimes clear up any temporary glitches that might be causing the problem.

If you have external devices connected to your TV, such as a Blu-ray player or gaming console, check the connections. A faulty cable can cause sound issues, so make sure all cables are plugged in securely.

In some cases, videos played through the USB port may have no sound due to codec compatibility issues. Hisense TVs generally support a wide range of codecs, but some videos may not be encoded using these codecs, causing them to be incompatible with the TV.

If you’ve ruled out external devices and USB playback, and you still don’t have any sound when using apps like YouTube or Hulu, then the problem may lie with the TV itself.

Check if your TV is connected to wireless headphones. Go to Settings and click on Sound, then check the Speakers sub-menu to see which output your TV is using. If it’s set to wireless headphones, switch it back to internal speakers.

If the TV is set to internal speakers but still has no sound, there could be two possible problems. First, try plugging in a pair of headphones or external speakers. If you hear sound, the issue is likely with the internal speaker connection. If you still don’t hear anything, the problem may be with the audio chip of the TV’s built-in amplifier.

In either case, you’ll need to have your TV checked by a repairman to resolve the issue.

7. Hisense TV turns on then turns off immediately

Is your Hisense TV shutting down shortly after you turn it on? This problem can have various causes, but there are several steps you can take to troubleshoot it.

The first thing to check is the remote control. It’s possible that the TV is receiving an erroneous signal that triggers its shutdown. To rule out this possibility, remove the battery from the remote and see if the TV still behaves the same way. If it doesn’t, you may need to replace or reprogram the remote.

If the TV keeps turning off even without the remote, the next step is to reboot it. However, don’t just unplug it for a minute or two and plug it back in. Instead, disconnect it from the power source and let it sit for at least 15 minutes. This will discharge any residual energy and reset the internal circuits.

After that, check all the power cables connected to the TV, including the main cord and any adapters or extensions. Make sure they are firmly plugged in and not damaged or frayed. Loose or faulty power cables can cause power fluctuations that may trigger the TV’s protection mechanism.

If none of the above steps solve the issue, the problem may lie in the power supply unit of the TV itself. This component converts the AC voltage from the wall outlet into the DC voltage that the TV needs to operate. If it’s malfunctioning, the TV may not receive enough or too much power, or suffer from voltage spikes or surges that damage its sensitive components.

To diagnose and repair a faulty power supply, you should contact a qualified service center or technician. Don’t attempt to open or repair the TV by yourself, as this can be dangerous and void the warranty. Instead, follow the instructions in the user manual or contact the manufacturer for assistance.

Remember that preventing problems is better than fixing them. To extend the lifespan and performance of your Hisense TV, avoid exposing it to extreme temperatures, humidity, or dust, and use it according to the recommended settings and conditions. Regular maintenance and updates can also help optimize its functionality and security.

8. Hisense TV does not connect to Wi-Fi

Troubleshooting Wi-Fi connectivity issues is a common task for owners of smart TVs, including those produced by Hisense or other brands.

To determine if the issue is with the TV or the Wi-Fi network, it’s important to start by checking other devices to see if they can connect to the network. If other devices can’t connect either, then it’s likely that the issue is with the Wi-Fi network.

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One possible solution is to reset the Wi-Fi router by turning it off and keeping it unplugged for a minute or two before plugging it back in. If the problem persists, then it’s possible that the issue lies with the network provider.

If multiple devices are connected to the Wi-Fi network, it’s also possible that some of them are using up too much bandwidth. Disconnecting some devices may help free up space on the network and improve connectivity for the TV.

If disconnecting other devices doesn’t help, and your Hisense TV still can’t connect to Wi-Fi, then it’s worth checking if your Wi-Fi router supports dual-band frequencies, such as 2.4 GHz and 5 GHz. Moving your TV to the 5 GHz frequency can help decongest the network and improve connectivity, as this frequency is better suited for network-heavy devices and applications.

If none of these solutions work, you can try clearing the caches of your Hisense TV. To do this, press the Home key on the remote control and click on Network. From there, press Clear Internet Memory to clear the cache of your Hisense TV. After clearing the cache, reboot your TV and try connecting to Wi-Fi again.

What is the most common problem with Hisense TV?

One of the most common problems reported by Hisense TV users is the occurrence of a “black screen” or the TV not turning on. This issue can be frustrating, but there are a few troubleshooting steps you can take to address it.

First, you can try turning off the TV using either the power button on the remote control or the power button directly on the TV itself. Press and hold the power button for a few seconds to ensure the TV is completely powered off.

Once the TV is off, unplug it from the power source and wait for about 10-15 seconds. This step helps to reset the TV and clear any temporary glitches. Afterward, plug the TV back into the power source.

Next, try turning on the TV using the power button. If the TV still doesn’t turn on, you can try a different power outlet or check if the power cord is securely connected to both the TV and the outlet.

If the issue persists, you can also try performing a factory reset on your Hisense TV. Keep in mind that a factory reset will erase all settings and data, so it’s important to back up any important information beforehand. The factory reset option is usually found in the TV’s settings menu, under the “System” or “Advanced” settings section. Follow the on-screen instructions to initiate the factory reset process.

If none of these steps resolve the issue, it’s recommended to reach out to Hisense customer support for further assistance. They can provide specific troubleshooting steps based on your TV model and help determine if a repair or replacement is necessary.

Remember to refer to the user manual or visit the official Hisense website for additional troubleshooting tips and support specific to your TV model.

Pros and Cons of Hisense TVs


Hisense TVs offer a range of benefits and drawbacks that are worth considering before purchasing. In this article, we will discuss the general pros and cons of Hisense TVs to help you make an informed decision.

One of the most significant advantages of Hisense TVs is their affordability. Compared to higher-end brands, Hisense TVs are more budget-friendly. The brand provides several affordable options for smart TVs, with their entry-level models being reliable. On the pricier end of the spectrum, the higher-end Hisense TVs offer better features than the budget offerings from larger name brands.

For those who value having an option for operating systems, Hisense TVs are an excellent choice. While other brands only use a single operating system for their smart TVs, Hisense employs both Android and Roku. This feature enables users to select a Hisense TV with Android if they are familiar with the system or to choose a TV with Roku if they want to try something different.

Additionally, Hisense TVs are known for their impressive HDR (High Dynamic Range) performance. This feature is where many big-name brands fall flat, despite their reputations. Still, Hisense manages to provide quality HDR content, making it a great option for anyone looking for a good TV for HDR.


However, there are also some downsides to consider before buying a Hisense TV. One disadvantage is that the refresh rate of Hisense TVs is limited to 60 Hz, which may not be ideal for gamers who require a higher refresh rate for a smoother experience.

What are the quality issues with Hisense TV?

Hisense TVs have faced some quality control issues that distinguish them from their more expensive competitors. One of the significant downsides is related to problems with uniformity and color accuracy. Users have reported instances where the screen uniformity is not consistent, resulting in uneven brightness or lighting across different parts of the display.

Color accuracy is another area where Hisense TVs have received criticism. Some users have noticed that the colors on the screen may appear less accurate or vibrant compared to other brands. This can affect the overall viewing experience, especially for those who value accurate color reproduction in movies, TV shows, or gaming.

Additionally, a common issue reported by users is the occurrence of “red ghosting” around moving objects. This phenomenon refers to a red-colored trail or shadow that appears behind fast-moving objects on the screen. It can be distracting and negatively impact the visual quality, particularly during fast-paced action scenes or sports events.

It’s important to note that not all Hisense TVs experience these issues, and the severity of the problems may vary from model to model or even within the same model. Some users may have a satisfactory experience with their Hisense TVs and not encounter any significant quality concerns.

However, when considering purchasing a Hisense TV, it is advisable to research specific models, read customer reviews, and consider the overall reputation of the brand. This can help potential buyers make an informed decision and understand the potential quality issues associated with certain Hisense TV models.

How long will a Hisense Smart TV last?

A Hisense Smart TV, like any other television, typically has an expected lifespan of around five to ten years. This estimate can vary depending on various factors such as usage patterns, maintenance, and environmental conditions.

Hisense Co. Ltd., the Chinese company that owns the Hisense brand, has production facilities in Europe, Central America, and South Africa. While the company’s manufacturing locations may differ, the overall lifespan of their TVs is generally determined by the quality of components, build construction, and technology used.

To maximize the lifespan of your Hisense Smart TV or any television, it is important to follow proper maintenance practices. This includes regular dusting and cleaning of the screen and avoiding exposure to extreme temperatures, moisture, and direct sunlight. Additionally, using the TV within recommended operating conditions and avoiding excessive or prolonged usage can also help extend its lifespan.

It’s worth noting that advancements in technology and changes in consumer needs may prompt individuals to upgrade their televisions before they reach the end of their lifespan. Factors such as new features, improved picture quality, and evolving connectivity options can influence the decision to replace a TV even if it is still functioning well.

Ultimately, the longevity of a Hisense Smart TV, or any television for that matter, depends on several factors, and while five to ten years is a common estimate, individual experiences may vary.

Is Hisense TV good to buy?

In general, Hisense TVs offer a decent value for their price range. While they may not directly compete with premium OLED sets that can be quite expensive, Hisense manages to provide competitive features and specifications, often with solid gaming performance. One of the key advantages of Hisense TVs is their affordability, especially when you consider sales and discounts, which can make them some of the best-priced options available.

It’s worth noting that Hisense offers a range of TV models, from budget-friendly options to higher-end models. The performance and quality can vary across these different models, so it’s important to consider your specific needs and preferences when making a purchasing decision.

When it comes to picture quality, Hisense TVs generally offer good color reproduction, sharpness, and contrast. While they may not match the top-of-the-line models from other brands, they still deliver a satisfying viewing experience, especially for everyday use.

Hisense TVs also often come equipped with a range of smart features, allowing you to access streaming services, apps, and other online content. The user interface is generally intuitive and easy to navigate, providing a seamless smart TV experience.

In terms of gaming performance, Hisense TVs are known to offer low input lag, which is a crucial factor for gamers. This means that the response time between pressing a button on a controller and seeing the action on the screen is minimal, providing a smoother gaming experience.

However, it’s important to keep in mind that Hisense TVs may have some drawbacks compared to higher-end options. For example, their HDR (High Dynamic Range) performance may not be as impressive, and their overall build quality may not be as robust. Additionally, customer support and warranty services may vary depending on your region.

Ultimately, whether a Hisense TV is a good buy for you depends on your budget, specific needs, and priorities. If you’re looking for an affordable TV with decent performance, competitive features, and solid gaming capabilities, Hisense can be a viable option to consider. It’s always recommended to read reviews, compare different models, and assess your personal requirements before making a final decision.

Is Hisense TV better than Samsung?

When it comes to comparing Hisense and Samsung TVs, it’s important to consider several factors before determining which brand is better. Both Hisense and Samsung offer a wide range of television models with varying features, specifications, and price points. Here’s a detailed analysis to help you make an informed decision:

  • Picture Quality: Samsung is renowned for its high-quality display panels, especially in its premium QLED and OLED models. These TVs generally offer vibrant colors, deep blacks, and excellent contrast ratios. Hisense TVs, on the other hand, provide decent picture quality, but they may not match the same level of clarity and color accuracy found in Samsung’s higher-end models.
  • Pricing: Hisense is often recognized for offering more budget-friendly options compared to Samsung. If you’re looking for an affordable television without compromising too much on quality, Hisense could be a suitable choice. However, Samsung does offer a wider range of models across different price points, including premium options for those seeking the best visual experience.
  • Features and Technology: Samsung often incorporates advanced features and cutting-edge technologies into their TVs. This includes features like HDR (High Dynamic Range) support, advanced upscaling, gaming enhancements, and smart TV capabilities powered by their Tizen operating system. Hisense also offers similar features but may not have the same level of refinement or extensive app compatibility as Samsung.
  • Design and Build Quality: Samsung is known for its sleek and stylish TV designs. Their premium models often feature slim bezels, slim profiles, and attractive stands. Hisense TVs generally have a more modest design, which may not be as visually appealing to some users. However, this aspect is subjective and varies based on personal preferences.
  • Additional Considerations: Samsung has an advantage in terms of brand recognition and customer support. Being a more established brand, Samsung has a wider service network and generally provides better customer service compared to Hisense. However, this can vary based on your location and the specific service centers available.

Ultimately, determining which brand is better, Hisense or Samsung, depends on your specific needs, budget, and preferences. If you’re looking for a more affordable option without compromising too much on quality, Hisense could be a suitable choice. On the other hand, if you’re willing to invest more for premium features, cutting-edge technology, and superior picture quality, Samsung might be the better option for you. It’s always recommended to research and compare specific models from both brands to find the TV that best aligns with your requirements.

Is LG TV better than Hisense?

LG is known for its high-quality TVs and has established itself as a reputable brand in the industry. LG TVs often feature advanced technologies such as OLED (Organic Light Emitting Diode) or NanoCell panels, which deliver vibrant colors, deep blacks, and wide viewing angles. Additionally, LG TVs are known for their sleek designs, user-friendly interfaces, and innovative features such as webOS, which provides a seamless smart TV experience.

On the other hand, Hisense TVs are generally more affordable and cater to budget-conscious consumers. Despite their lower price points, Hisense TVs still offer decent picture quality and a range of features, making them a popular choice for those looking for an economical option. While they may not have all the bells and whistles found in high-end LG models, Hisense TVs often provide good value for money.

Ultimately, the decision between LG and Hisense depends on your personal preferences, budget, and specific needs. If you prioritize top-of-the-line picture quality, extensive features, and are willing to invest more, LG is likely the better choice. However, if you are on a tighter budget and are satisfied with a more basic set of features, Hisense can offer a suitable option without breaking the bank.