Audible & Login Issues: 19 Quick Answers (Explained)

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Logging into your Audible account should be a straightforward process. You can easily sign in by navigating to the sign-in page from your device and entering your account information and password.

It’s also worth noting that Audible users can log in to multiple devices at the same time, allowing for a seamless listening experience across various devices. This means that you can listen to your audiobooks on your smartphone, tablet, or computer, without having to log in and out every time you switch devices.

Understanding Audible Login Problems

If you’re an Audible user and having trouble logging in, there are a few things you should know. Firstly, if you’ve forgotten your password, you can recover it by clicking the appropriate link on the sign-in page. It’s worth noting that many users have the same account information for both Audible and Amazon accounts.

To avoid login problems in the future, it’s recommended that users merge their old Audible accounts with their Amazon accounts. This will not only simplify the login process but also ensure that all of your audiobooks and other purchases are in one place.

How do you Log Into your Audible Account?

Logging into your Audible account is a quick and easy process. Whether you want to browse through the Plus catalog, listen to your audiobooks, or manage your membership plan, simply follow these steps:

  1. Open your internet browser and go to
  2. Click on the ‘Sign in’ link located on the homepage.
  3. Enter your email address and password in the designated fields.
  4. Click on the ‘Sign in’ button to access your account.

It’s essential to note that the login credentials for Audible are the same as those for Amazon, unless you signed up for Audible before 2010. In this case, you will have a unique username for your account, and you will need to click on the provided link to access the Audible page that allows for username sign-ins.

Why can’t I log in to Audible?

There could be several reasons why you might be experiencing difficulty logging in to Audible. Here are a few possible explanations and troubleshooting steps you can try:

  • Incorrect login credentials: Double-check that you are entering the correct email address and password associated with your Audible account. Make sure that you have not accidentally mistyped your login information. If you’re unsure, you can try resetting your password through the “Forgot Password” option on the Audible login page.
  • Account issues: It’s possible that there may be an issue with your Audible account. Contact Audible’s customer support for assistance. They can help troubleshoot the problem and provide guidance on resolving any account-related issues.
  • Technical difficulties: Sometimes, technical issues can prevent users from logging in. Clear your browser cache and cookies, or try logging in using a different web browser. Additionally, ensure that your internet connection is stable and functioning properly.
  • Account suspension or cancellation: If your account has been suspended or canceled due to a violation of Audible’s terms of service or payment issues, you may not be able to log in. In such cases, reach out to Audible customer support to determine the cause of the suspension or cancellation and seek a resolution.
  • App-specific issues: If you are using the Audible mobile app, ensure that you have the latest version installed. If the app is not functioning correctly, try uninstalling and reinstalling it. You can also try logging in to Audible via a web browser to see if the issue persists.

If none of these troubleshooting steps resolve the issue, it is best to reach out to Audible’s customer support directly. They will have access to your account information and can provide personalized assistance to help you log in successfully.

How can I sign into Audible if I forgot my username or password?

To sign into Audible if you forgot your username or password, you can follow these steps:

  1. Go to the Audible Sign In screen on your computer or mobile device.
  2. On the Sign In screen, look for the “Forgot your password?” option. Click on it.
  3. You will be prompted to enter the email address or mobile number associated with your Amazon and Audible account. This should be the same email or mobile number you used when creating your Audible account.
  4. After entering the required information, click on the “Continue” button.
  5. To verify that you are the account holder, a one-time password will be sent to the email address associated with your Amazon and Audible account. Check your email for this message.
  6. Open the email from Amazon and locate the one-time password. It may be included in the body of the email or provided as a link.
  7. Return to the Audible Sign-In screen and enter the one-time password you received in the appropriate field.
  8. Click on the “Continue” button to proceed.
  9. If the one-time password is entered correctly, you should be granted access to your Audible account. From there, you can update your password and access your audiobooks and account settings.

If you are having trouble signing in or retrieving your account information, you can reach out to Audible customer support for further assistance. They will be able to guide you through the process and help you regain access to your account.

Is Audible Login the Same as Amazon?

Yes, your Audible login details are likely the same as your Amazon login details. Audible is a subsidiary of Amazon, and having the same account for both services offers numerous benefits for users.

With an Amazon account linked to Audible, you can access your audiobooks on Kindle devices, use Whispersync for Voice, and enjoy Immersion Reading compatibility between Kindle eBooks and Audible audiobooks.

If you’re using a username to sign in to your Audible account, it’s recommended that you merge your Audible account with your Amazon account. Here’s how to ensure that your Audible and Amazon accounts are the same:

  1. Sign in with your Audible username on the sign-in page as you normally would.
  2. Open ‘Account Details’ and select ‘Merge your Audible account with your Amazon account’.
  3. Re-enter the password you use with Audible.
  4. Click ‘Next Step’ and enter the email and password associated with your Amazon account.
  5. Choose a default credit or debit card for Audible purchases and membership plans.
  6. Click ‘Finish’ to merge the accounts.

Once you’ve completed these steps, you can sign in to your Audible account using your Amazon details and take advantage of all the additional features available.

How many devices can log in to Audible?

There is no specific limit on the number of computers and/or devices that can be associated with your Audible account. You have the flexibility to access your Audible content from multiple devices, including computers, smartphones, tablets, and other compatible devices.

This means that you can log in and use your Audible account on any device that supports the Audible app or website, allowing you to enjoy your audiobooks and other Audible content across various platforms.

Whether you prefer to listen to audiobooks on your computer while working, on your smartphone during your commute, or on a tablet before going to bed, Audible gives you the freedom to switch between devices seamlessly. You can simply sign in to your Audible account on a new device and access your library of audiobooks without any limitations.

It’s worth noting that some Audible content may come with digital rights management (DRM) restrictions, which could limit the number of devices you can download or play your audiobooks on simultaneously. However, you can easily manage your devices and make necessary adjustments through your Audible account settings to ensure a smooth experience across all your preferred devices.

In summary, Audible allows you to access your account and enjoy your audiobooks on multiple computers and devices, giving you the flexibility to listen to your favorite titles whenever and wherever you choose. This means you can listen to your audiobooks on your laptop, phone, tablet, or any other device that supports the Audible app or website. Just make sure to sign out of each device when you’re finished to ensure your account’s security.

Is my Audible Login Username my Email?

For most users, their Audible login username is their email address. This means that you can sign in to your account by entering your email and password on the sign-in page.

However, if you became an Audible member before August 2010, you might have a unique username associated with your account. In this case, you can access your account by clicking ‘sign in with username’ on the sign-in page and entering your username and password.

Regardless of your login method, you can still merge your Audible and Amazon accounts for added convenience and features.

How do I Find What Email I Used for Audible?

If you’re unsure which email address is associated with your Audible account, don’t worry – it’s easy to find out.

If you’re using the Audible app on an Android device, follow these steps:

  1. Tap the three horizontal lines in the top left corner of the screen.
  2. Select ‘Settings’.
  3. Scroll down to ‘Account.’
  4. Your email address will be displayed here.

If you’re using an iOS device, the process is slightly different:

  1. Tap the ‘Profile’ icon in the bottom right corner of the screen.
  2. Select the ‘Gear’ icon in the top right corner.
  3. Scroll down to the bottom of the screen, and your email address will be displayed here.

By following these simple steps, you can quickly and easily determine which email address is associated with your Audible account.

Can you Change the Email you Use for Logging In?

If you need to change the email address associated with your Audible account, you can easily do so from either the mobile site or the desktop version.

Here are the steps to follow:

  1. Navigate to the Audible website on your device.
  2. Open the menu and select your name to be brought to the ‘My Account’ screen.
  3. Select the ‘Update Settings’ tab.
  4. You will see your email address displayed – tap ‘edit’.
  5. Update the email address to the new one you wish to use.
  6. Tap ‘Done’ to confirm the changes.

Once you’ve completed these steps, you should be able to log in to your Audible account using your new email address.

Can I Have a Separate Login and Password for Audible & Amazon?

As mentioned earlier, it is not possible for an Audible member who signs up today to have separate login details for their Amazon and Audible accounts. However, this is only relevant to accounts created after 2010.

Audible recommends merging the two accounts as it provides users with more features and makes using Audible more seamless.

If you are an Audible member who created an account before 2010 and have separate login details for your Amazon and Audible accounts, you can still merge them by following the steps outlined in the previous section.

How do you Locate Your Login & Password if it’s Lost?

If you are having trouble logging in to your Audible account because you have forgotten or lost your login details, you can retrieve them by following these steps:

  1. Go to the Audible sign-in page or screen.
  2. Click or tap on the “Forgot Password” link.
  3. Type in the email address or username associated with your Audible account in the provided form.
  4. Complete the Captcha verification process and click or tap on “Continue”.
  5. An email with instructions on how to access your Audible account and reset your password will be sent to the associated email address.
  6. Once you have reset your password, return to the Audible sign-in page or screen and log in using your new password.
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Why does Audible Keep Logging Me Out?

Audible keeps logging you out when you use it via a web browser because it is designed to log out users who try to access it through a web browser. Even if you have enabled the ‘save my password’ option, you will still be logged out when you close the tab. This can be frustrating for users who have to log in repeatedly. However, there is no way to change this behavior as it is a default feature of using Audible via a web browser. To avoid this issue, try using the Audible app instead of a web browser.

Can you be Logged In to Audible on More Devices at the Same Time?

Is it possible to access the same Audible account on multiple devices simultaneously? The answer is yes. In fact, Audible offers this feature as one of its many great benefits.

Audible allows you and a family member to listen to audiobooks concurrently from separate devices without any issues. However, it is advisable to listen to different audiobooks instead of the same one. This is because Audible automatically saves a bookmark to keep track of your progress in the story when you stop listening.

Listening to the same audiobook on different devices can become perplexing. This is because when you resume listening, you may find yourself at a different point in the story due to the other listener’s progress. It is, therefore, recommended that each person listens to a different audiobook to avoid confusion.

Can you share your Audible Login with Others?

Sharing online accounts with friends and family has become a common practice these days, and Audible is no exception. If you wish to share your Audible account with someone, you might want to consider using Amazon Household.

This feature allows you to share your Audible and Amazon content with up to two adults and four children, without compromising your account’s security or privacy. However, keep in mind that sharing your account will also give them access to your credits and the ability to spend money on titles.

It is important to only share your account with people you trust. Additionally, it’s worth noting that you cannot share any Audible Premium Plus membership credits or books with Amazon Household from the Plus catalog.

Can I have 2 Audible accounts?

Audible’s policy allows for one account per customer. Each customer is expected to have a single Audible account, which can be accessed on multiple devices. Having multiple accounts violates Audible’s terms of service, and it is recommended to adhere to their guidelines.

If you require separate accounts for different individuals in your household, Audible provides the option to create multiple profiles within a single account, known as Amazon Household. This allows each user to have their own customized preferences and listening history while sharing the same subscription and library.

Amazon Household is a feature that enables you to share your Amazon and Audible content as well as payment methods with another Amazon account while maintaining individual account security and privacy. With Amazon Household, you can include up to two adults, each with their own Amazon account, and up to four children.

It’s important to note that the specific details and policies regarding Audible accounts may be subject to change, so it’s always recommended to refer to Audible’s official website or contact their customer support for the most up-to-date information regarding account usage and policies.

How do I share my Audible login?

To share your Audible login, you can follow these steps:

  1. Go to the “Content and Devices” section of your Amazon account.
  2. Switch to the “Preferences” tab.
  3. Click on “Households and Family Library” and then select “Learn more about Households.”
  4. Choose the appropriate “Add” button.
  5. Enter the name and email of the person you want to share your Audible account with.
  6. Click on “Verify second adult’s account.”

By following these steps, you can successfully share your Audible login with another person. This allows them to access and enjoy the audiobooks in your Audible library. It’s important to note that sharing your login means giving someone else access to your entire Audible account, including your personal information and payment details. Therefore, it’s essential to only share your login with someone you trust.

Can I use my Audible account on another phone?

You can absolutely use your Audible account on another phone. Audible allows you to access your account and listen to your audiobooks across multiple devices. To use your Audible account on another phone, follow these steps:

  1. Download the Audible app: Visit the app store on the new phone (e.g., Google Play Store for Android or App Store for iOS) and search for the Audible app. Download and install it on your device.
  2. Sign in to your account: Launch the Audible app on the new phone and tap on the “Sign In” or “Log In” option. Enter the email address and password associated with your Audible account.
  3. Sync your account: Once you have successfully logged in, the Audible app will sync with your account and retrieve all the content in your library. This includes any audiobooks you have purchased or added to your library.
  4. Access your audiobooks: After the sync is complete, you will be able to see all your audiobooks in your library. You can browse through your collection, select an audiobook, and start listening right away.

It’s important to note that when using Audible on multiple devices, your progress, bookmarks, and notes will be synced across all devices. This means you can start listening on one phone, and then continue from where you left off on another device seamlessly.

Is Audible only for iPhones?

Audible is not only for iPhones. The Audible app is available on multiple platforms, including iOS, Android, and Fire Tablets. This means that you can access and use Audible on a variety of devices, not just iPhones. Whether you have an iPhone, an Android smartphone, or a Fire Tablet, you can download the Audible app for free and enjoy audiobooks and other audio content on the go.

To use Audible on your preferred device, you can simply visit the respective app store for your device (such as the App Store for iOS devices or the Google Play Store for Android devices) and search for “Audible.” Once you find the Audible app, you can download and install it on your device. After installation, you can sign in to your Audible account or create a new one to access your audiobooks and enjoy the wide range of content available on Audible.

It’s worth noting that while the Audible app is available on various platforms, the availability of specific features or functionalities may vary slightly between different devices. However, regardless of the device you use, you should be able to browse and purchase audiobooks, manage your library, and listen to your favorite titles with the Audible app.

Why can’t I use Audible on my iPhone?

If you’re experiencing issues with using the Audible app on your iPhone, there could be several reasons why it’s not working correctly. While short-term memory issue often causes the Audible app not to work correctly, there are some common reasons why Audible may not be functioning properly on your iPhone:

  • Outdated App: Ensure that you have the latest version of the Audible app installed on your iPhone. Developers regularly release updates to fix bugs and improve performance. Open the App Store, search for “Audible,” and check if an update is available. If yes, install it and see if the issue persists.
  • Internet Connection: Audible requires a stable internet connection to download and stream audiobooks. If your iPhone has a weak or intermittent connection, it may affect the app’s functionality. Check your Wi-Fi or cellular data connection and try accessing Audible again in a different location or by switching between Wi-Fi and mobile data.
  • Device Compatibility: Verify that your iPhone model meets the minimum requirements for running the Audible app. Older iPhone models may not be compatible with the latest app updates. You can visit the Audible support website or contact their customer service for information on device compatibility.
  • Account Issues: Ensure that you are using the correct Audible account credentials to log in. If you’re having trouble signing in, try resetting your password through the Audible website. It’s also worth checking if your Audible subscription is active and not experiencing any billing or payment-related problems.
  • App Settings: Review the Audible app settings on your iPhone. Go to the “Settings” app, scroll down, and locate the Audible app. Here, you can adjust settings related to notifications, downloads, storage, and permissions. Make sure the app has the necessary permissions enabled to function properly.
  • App Reinstallation: If none of the above steps resolve the issue, you can try uninstalling and reinstalling the Audible app. Press and hold the Audible app icon on your iPhone’s home screen until it starts jiggling, then tap the “x” button to delete it. Afterward, visit the App Store, search for Audible, and reinstall the app.

If the problem persists even after attempting these troubleshooting steps, it’s advisable to reach out to Audible’s customer support. They can provide more specific assistance based on your account and device details.

Remember that the information provided here is based on general troubleshooting practices, and the specific steps to resolve issues with Audible may vary depending on the app version, iOS version, and other factors.

How do I Recover my Audible Account?

If you have attempted to recover your lost or old Audible account by resetting your password, but you are still unable to log in, it may be time to seek help from Audible’s customer support team.

Audible’s customer support team is known for their prompt and efficient service, and they will be able to assist you in resolving your login issues swiftly.

To contact Audible’s customer care team, you can visit their website and look for the “Contact Us” option. From there, you can choose to reach out to them via email, phone, or chat. They will then guide you through the necessary steps to recover your account.

Can I listen to Audible offline?

Yes, you can listen to Audible audiobooks offline. There is a feature called “Audible Download Manager” that allows you to download your purchased audiobooks to your device for offline listening. Here’s how you can listen to Audible offline:

  1. Install the Audible app: First, you need to install the Audible app on your device. The Audible app is available for various platforms, including iOS (iPhone and iPad), Android, Windows, and macOS. You can download the app from the respective app stores or Audible’s official website.
  2. Sign in to your Audible account: Open the Audible app and sign in with your Audible account credentials. If you don’t have an account, you can create one directly within the app.
  3. Browse and purchase audiobooks: Explore the vast selection of audiobooks available on Audible. When you find a book you’re interested in, you can purchase it through the app. You can also use the Audible website on a computer to browse and purchase audiobooks, and they will be accessible in your app.
  4. Download audiobooks for offline listening: Once you’ve purchased an audiobook, you can download it to your device. Look for the “Download” or “Add to Library” button next to the book you want to download. Tap or click on it to initiate the download. The audiobook will be saved on your device for offline playback.
  5. Access downloaded audiobooks: To listen to your downloaded audiobooks offline, go to the “Library” or “My Library” section in the Audible app. You should find a list of all the audiobooks you’ve purchased or downloaded. Tap or click on the desired audiobook to start listening.

By following these steps, you can enjoy your Audible audiobooks even when you don’t have an internet connection. This feature is particularly useful when you’re traveling, in areas with poor network coverage, or simply want to conserve mobile data.

The bottom line

Not being able to log in to your Audible account can be a frustrating experience. Below are some of the most common login-related issues for Audible users and how to resolve them:

  • Using an Incorrect Password or Email: Ensure that you are entering the correct login credentials. Check for typos, spaces, and accidental use of caps lock.
  • Outdated Audible App: Always use the most recent version of the Audible app to avoid login and playback issues.
  • Problem with the App: If you’re experiencing login issues, begin by force-closing the Audible app. If that doesn’t work, try deleting and reinstalling the app on your device to see if it resolves the problem.
  • Device-related Issues: Try logging in to your Audible account on a different device. If this works, it means there’s an issue with your device.